Storage Yiewsley Terms and Conditions

These Terms and Conditions set out the basis on which Storage Yiewsley provides storage, removal, collection, delivery and associated services to you. By making a booking, using our facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions.

These Terms and Conditions are intended for consumers within the United Kingdom. Separate terms may apply to business customers where expressly agreed in writing.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Agreement means the contract between you and Storage Yiewsley for the provision of services, incorporating these Terms and Conditions.

Services means any storage, removal, collection, packing, handling, delivery, or associated services provided by us.

Goods means the items that you place into storage or ask us to handle, collect, transport or deliver.

Storage Unit means any room, container, area, or space allocated to you for storage.

We, us, our means Storage Yiewsley.

You, your means the customer entering into the Agreement with us.

2. Booking Process

2.1 You may request our services by contacting us and providing accurate and complete information about your requirements, including the nature and approximate quantity of Goods, collection and delivery addresses, access conditions, and any special handling needs.

2.2 We may provide you with a quotation based on the information you supply. Quotations are not binding until we confirm acceptance of your booking and you accept the quotation. We reserve the right to revise or withdraw a quotation if information provided by you is incomplete, inaccurate, or changes before the services commence.

2.3 A booking is only confirmed when we issue a written or documented confirmation and you have accepted these Terms and Conditions. We may refuse any booking at our sole discretion.

2.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any errors must be notified to us as soon as possible. Changes to bookings may result in additional charges or revised timescales.

2.5 For storage services, we may ask for proof of identity and address before granting access or entering into a rental for a Storage Unit. We reserve the right to carry out reasonable checks to verify your identity.

3. Services Provided

3.1 We provide storage services through the allocation of a Storage Unit or shared storage space, and may also offer removal, collection, delivery, packing, and related services depending on your booking.

3.2 Unless specifically agreed in writing, we are not responsible for dismantling or reassembling furniture, disconnecting or reconnecting appliances, or undertaking specialist installation or fitting works.

3.3 Any time estimates for arrival, collection, delivery, or completion are given in good faith but are not guaranteed. We are not liable for delays caused by traffic, weather, access constraints, or other circumstances beyond our reasonable control.

3.4 You must ensure that there is suitable access at the premises for our vehicles and personnel. This includes arranging any required parking permissions or permits in good time. You will be responsible for any parking charges or penalties incurred due to inadequate permissions.

4. Payments and Charges

4.1 All quoted prices are in pounds sterling and, unless otherwise stated, are exclusive of any applicable taxes or government charges which may be added to your invoice where required by law.

4.2 For removal and transport services, we may require full or partial payment in advance to secure your booking. The payment terms will be specified in your quotation or confirmation. If advance payment is not made by the due date, we may cancel or suspend the booking.

4.3 For storage services, rent is payable in advance for the agreed billing period, which may be weekly, monthly or as otherwise indicated in your agreement. We may require a security deposit, which may be used to cover unpaid charges, damage, cleaning, or disposal costs in accordance with these Terms and Conditions.

4.4 If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate applicable to consumer contracts in the United Kingdom, accruing daily until payment is made in full. We may also charge reasonable administrative fees for late payments and reminders.

4.5 We reserve the right to withhold delivery or deny access to a Storage Unit until all outstanding sums have been paid in full. For storage customers, we may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of the Goods to recover unpaid charges and associated costs, accounting to you for any surplus.

4.6 Any additional work requested by you that is not covered in the original quotation, such as extra loading, waiting time beyond reasonable limits, or additional packing services, may be charged at our prevailing rates.

5. Cancellations and Amendments

5.1 You may cancel or amend your booking by giving us notice in accordance with this section. The extent of any refund or charge will depend on the notice period given and the nature of the services booked.

5.2 For removal and transport services, if you cancel more than a reasonable minimum notice period before the agreed service date, any prepayments will normally be refunded, less any non-recoverable costs incurred by us. Where cancellation is made within a shorter period before the service date, we may retain part or all of the prepayment to cover lost time and costs. Specific notice periods and charges will be set out in your quotation or confirmation.

5.3 For storage services, you may terminate your storage agreement by giving us the minimum notice period stated in your storage documentation. You will remain liable for charges up to the end of the notice period and for any costs of cleaning, repairing, or disposing of Goods left in the Storage Unit.

5.4 We may cancel or suspend the provision of services or terminate the Agreement if:

a. You fail to pay any sum due by the due date.

b. You breach any material term of these Terms and Conditions or any storage or booking documentation.

c. We reasonably suspect that the Goods are unsafe, illegal, or in breach of our prohibited items policy.

d. Circumstances beyond our control make it impossible or impractical to perform the services.

5.5 Where we cancel for reasons beyond our reasonable control, we will refund any prepayments for services not provided, but we will not be liable for any indirect or consequential losses arising from such cancellation.

6. Your Responsibilities

6.1 You are responsible for ensuring that Goods are properly packed and protected for transport and storage, unless you have expressly requested and paid for professional packing services from us.

6.2 You must not store or request us to move or handle any of the following prohibited items:

a. Explosives, firearms, ammunition, or weapons.

b. Flammable, corrosive, toxic, or otherwise hazardous materials.

c. Perishable items or living plants and animals.

d. Illegal goods, stolen property, or items obtained through unlawful means.

e. Waste of any type, including construction rubble, household refuse, or clinical waste.

f. Cash, precious metals, high value jewellery, or irreplaceable documents, unless we have explicitly agreed in writing.

6.3 You must ensure that the Goods do not cause damage or injury to our staff, vehicles, premises, or other customers belongings. You are responsible for any such damage caused by your failure to comply with these obligations.

6.4 You must keep us informed of your current contact and billing details. We will send notices and communications to the latest contact information provided by you. You will be deemed to have received any communication sent to those details.

7. Access and Use of Storage Units

7.1 Subject to payment of all sums due, you may have access to your Storage Unit during our normal opening hours or as otherwise agreed. We may introduce or change opening hours with reasonable notice.

7.2 You must use your Storage Unit solely for the storage of Goods and not for living, working, or conducting any business activities on the premises.

7.3 You must keep the Storage Unit clean and in reasonable condition and must not cause damage to any part of the building or premises. You must not affix anything to the structure of the Storage Unit without our prior consent.

7.4 We may enter your Storage Unit in the following circumstances:

a. In an emergency or where we reasonably believe that there is a risk to safety or property.

b. To carry out repairs, maintenance, or inspections on reasonable notice.

c. Where we are required to do so by law, a court order, or a competent authority.

8. Liability and Insurance

8.1 We will exercise reasonable care and skill in providing the services. Our liability to you is limited as set out in this section.

8.2 Unless otherwise agreed in writing, we do not provide insurance for your Goods. You are strongly advised to arrange adequate insurance cover for the full value of your Goods while in transit and in storage. Any insurance obtained through us will be subject to separate terms and conditions of the relevant insurer.

8.3 Our liability for loss of or damage to Goods arising from our negligence or breach of contract will be limited to a reasonable maximum amount per claim or per consignment, as notified to you in your quotation or service documentation. If no amount is stated, our total liability shall not exceed a reasonable and proportionate sum relative to the service charge paid for the specific service giving rise to the claim.

8.4 We will not be liable for:

a. Loss or damage arising from your failure to pack Goods properly, unless we have packed them.

b. Loss or damage to fragile or delicate items where such items were not adequately protected.

c. Loss of or damage to prohibited or excluded items.

d. Any indirect, consequential, or economic loss, including loss of profit, loss of data, loss of business, or loss of opportunity.

8.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded under UK law.

8.6 You must notify us in writing of any apparent loss or damage to Goods as soon as reasonably possible and within any claim period specified in your insurance or service documentation. Failure to notify in good time may affect our ability to investigate and may prejudice your claim.

9. Waste and Environmental Regulations

9.1 You must comply with all applicable waste and environmental regulations when using our services. You must not use our vehicles, premises, or Storage Units to dispose of waste unlawfully.

9.2 We are not a waste disposal contractor and will not accept general rubbish, construction debris, hazardous waste, or any materials that require special handling or licensing under environmental legislation.

9.3 If, at the end of your storage period or upon completion of removal services, any items are left that we reasonably consider to be waste or unsuitable for storage or transport, we may arrange for their removal and disposal. You will be liable for all reasonable costs associated with such removal, disposal fees, and any environmental charges.

9.4 We may refuse to move or store any Goods that we reasonably suspect are waste, contaminated, hazardous, or otherwise non-compliant with environmental or waste regulations.

10. Force Majeure

10.1 We will not be liable for any delay in performing or failure to perform our obligations under the Agreement if such delay or failure results from events, circumstances, or causes beyond our reasonable control.

10.2 Such events may include, but are not limited to, extreme weather, natural disasters, acts of terrorism, war, civil unrest, strikes or industrial disputes, transport disruptions, or legal or regulatory restrictions.

10.3 Where a force majeure event occurs, we will inform you as soon as reasonably practicable and will take reasonable steps to minimise the impact. The time for performance of our obligations will be extended for the duration of the event.

11. Data Protection and Privacy

11.1 We will process your personal data in accordance with applicable UK data protection legislation. This includes using your information to manage your account, administer payments, and provide the services.

11.2 We may share your data with third parties where necessary to provide the services, comply with legal obligations, or protect our legitimate interests, such as insurers, payment processors, or regulatory authorities.

11.3 You have certain rights in relation to your personal data, including the right of access and, in some circumstances, the right to rectification or erasure. Further information about how we handle your personal data may be provided separately.

12. Complaints

12.1 If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible so that we can seek to resolve the issue.

12.2 We will investigate complaints fairly and promptly and will communicate with you about the outcome and any proposed resolution.

13. Changes to these Terms and Conditions

13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our services.

13.2 The version of the Terms and Conditions that applies to your Agreement will normally be the version in force at the time of your booking or the commencement of storage. Where ongoing storage services are provided, we may introduce updated terms with reasonable notice, and continued use of the storage facilities after such notice will constitute acceptance of the updated terms.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any Agreement between you and us are governed by and construed in accordance with the laws of England and Wales.

14.2 You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms and Conditions or the services we provide.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

15.3 You may not transfer or assign your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to another provider, provided that this does not adversely affect your rights as a consumer.

15.4 These Terms and Conditions, together with any written quotation, booking confirmation, or storage documentation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or representations.